Shipping Policy

This Shipping Policy outlines how Bathrooms Plus Ltd (“we,” “us,” “our”) handles the delivery of products purchased from our store by you, our valued customer (“you,” “your”). It forms part of the agreement between you and us, alongside our Terms of Sale.

Delivery Details

• Shipping Timeframe: We aim to deliver your order within 5-7 business days from the date of purchase, excluding weekends and public holidays. Delivery times may vary due to factors beyond our control, such as carrier delays or high order volumes.
• Inspection at Delivery: Please inspect your order upon arrival for any visible damage to packaging or products, and verify the items match your order confirmation. Report any issues to our Customer Service Team within 7 days of delivery by contacting us on 0800 8 77 88 99. We are not responsible for unreported damages or shortages beyond this period.
• Delivery Hours: Deliveries are made Monday to Friday (excluding public holidays) between 7:00 AM and 6:00 PM, unless otherwise specified.
• Pre-Delivery Notification: We’ll contact you via the phone number or email provided at checkout the day before delivery to confirm. On the delivery day, our carrier may also reach out to coordinate.
• Shipping Method: Orders are shipped via our trusted carriers. Tracking information will be provided once your order is dispatched.
• Signature Requirement: A signature may be required upon delivery to confirm receipt and satisfaction with the order.
• Assistance with Delivery: For larger items, you may need to assist with unloading. We’ll aim to place your products in a safe, accessible location at your delivery address.

Payment

All orders must be paid in full at checkout unless alternative payment terms have been agreed upon. Shipping costs, if applicable, will be displayed during the checkout process.

Returns for Surplus Products

• If you order more than needed, you may request a return within 30 days of delivery, provided the products are unused, in their original packaging, and in resalable condition.
• A £25 restocking fee per order will apply, payable in accordance with our payment terms.
• Contact our Customer Service Team on 0800 8 77 88 99 to initiate a return.

Faulty Products

• If a product arrives faulty or becomes defective within 7 days of delivery, please notify us immediately by calling our Customer Service Team on 0800 8 77 88 99. Do not use the product after identifying a fault to avoid further damage.
• Faulty items will be inspected by us or the manufacturer. If deemed faulty, we’ll issue a replacement or credit, subject to inspection results.
• Payment for the order remains due per our terms, even if a fault is reported, until we confirm the issue.

Returns Process

• To request a return, contact us by calling our Customer Service Team on 0800 8 77 88 99 or emailing sales@pjh.uk. We’ll confirm your request via email.
• Returns must be ready for collection within our criteria (faulty or surplus and in appropriate condition). We’ll aim to collect within 3 business days of approval.
• We’ll attempt collection twice. If both fail, the return request may be canceled.
• Credits for approved returns may take up to 3 business days to process after inspection, though manufacturer timelines may vary.